UpGrade LX

Sign in with Microsoft or Google when your account is not connected

This article is for staff who see an Account not linked message on the UpGrade LX login page after choosing Sign in with Microsoft or Sign in with Google.

That message means your Microsoft or Google account is not yet connected to your UpGrade LX user. Connecting is a one-time step. After you connect, you can use that button to sign in.

UpGrade LX does not create a new user from Microsoft or Google alone. You must already have an UpGrade LX account (usually created by an institution admin), then connect Microsoft or Google while you are signed in.

If you skip that step and use Sign in with Microsoft or Sign in with Google first, UpGrade LX cannot match the sign-in to your account and shows Account not linked.

Option A — Connect from UpGrade LX (any institution)

On the login page, sign in with your email and password (use Forgot Password? if you need a reset link).

Open the menu in the top-right corner and select Profile.

Under Sign-in methods, click Connect Microsoft or Connect Google.

Complete the Microsoft or Google prompts. Use the same work email as your UpGrade LX account.

Sign out, then use Sign in with Microsoft or Sign in with Google on the login page.

1. On the login page, sign in with your email and password (use Forgot Password? if you need a reset link).
2. Open the menu in the top-right corner and select Profile.
3. Under Sign-in methods, click Connect Microsoft or Connect Google.
4. Complete the Microsoft or Google prompts. Use the same work email as your UpGrade LX account.
5. Sign out, then use Sign in with Microsoft or Sign in with Google on the login page.

Option B — Connect from Moodle (if your institution uses Moodle)

You need Moodle plugin v1.12 or later, and your Moodle admin must leave the profile link enabled.

Select UpGrade LX profile (opens UpGrade LX in a new tab).

Complete the prompts with the same email as your UpGrade LX account.

Return to the UpGrade LX login page and use Sign in with Microsoft or Sign in with Google.

1. Sign in to Moodle.
2. Open your Moodle profile page.
3. Select UpGrade LX profile (opens UpGrade LX in a new tab).
4. Under Sign-in methods, click Connect Microsoft or Connect Google.
5. Complete the prompts with the same email as your UpGrade LX account.
6. Return to the UpGrade LX login page and use Sign in with Microsoft or Sign in with Google.

If you do not see UpGrade LX profile on your Moodle profile, ask your Moodle administrator to check the UpGrade LX plugin settings and your permissions, or use Option A instead.

Ask an institution admin to send you a connect Microsoft/Google link from Team (row action or bulk menu: Send link to connect Microsoft/Google).

Open the email and click the link (it expires in a few hours and can only be used once).

On the Profile page, click Continue to open your profile (do not skip this step).

1. Open the email and click the link (it expires in a few hours and can only be used once).
2. On the Profile page, click Continue to open your profile (do not skip this step).
3. Under Sign-in methods, click Connect Microsoft or Connect Google.
4. Complete the prompts with the same email as your UpGrade LX account.
5. Sign out, then use Sign in with Microsoft or Sign in with Google on the login page.

Use this when you do not know or cannot use your email/password, and Moodle Option B is not available.

The Microsoft or Google account email must match your UpGrade LX email.

Email and password remain available even after you connect Microsoft or Google.

You can disconnect Microsoft or Google later from Profile. Email and password cannot be disconnected.

- The Microsoft or Google account email must match your UpGrade LX email.
- Email and password remain available even after you connect Microsoft or Google.
- You can disconnect Microsoft or Google later from Profile. Email and password cannot be disconnected.

Confirm an institution admin has created your UpGrade LX account. Admins create staff from Team with Add user(s) (use the dropdown for Bulk add users) — see <a href="http://help.upgradelx.com/en/articles/16068918-bulk-add-team-members">Bulk add team members</a>.

Try Forgot Password? if you have never set a password.

Ask your institution admin if Microsoft or Google sign-in is enabled for your environment.

- Confirm an institution admin has created your UpGrade LX account. Admins create staff from Team with Add user(s) (use the dropdown for Bulk add users) — see <a href="http://help.upgradelx.com/en/articles/16068918-bulk-add-team-members">Bulk add team members</a>.
- Try Forgot Password? if you have never set a password.
- Ask your institution admin if Microsoft or Google sign-in is enabled for your environment.

<a href="http://help.upgradelx.com/en/articles/16074966-system-roles-in-upgrade-lx">System roles in UpGrade LX</a> — what each staff role can access after sign-in

<a href="http://help.upgradelx.com/en/articles/16068918-bulk-add-team-members">Bulk add team members</a> — for admins creating multiple staff accounts

<a href="http://help.upgradelx.com/en/articles/15880846-configure-a-moodle-integration">Configure a Moodle integration</a> — for admins connecting Moodle to UpGrade LX

<a href="http://help.upgradelx.com/en/articles/15880848-upgrade-the-moodle-plugin">Upgrade the Moodle plugin</a> — Moodle profile link requires plugin v1.12+

- <a href="http://help.upgradelx.com/en/articles/16074966-system-roles-in-upgrade-lx">System roles in UpGrade LX</a> — what each staff role can access after sign-in
- <a href="http://help.upgradelx.com/en/articles/16068918-bulk-add-team-members">Bulk add team members</a> — for admins creating multiple staff accounts
- <a href="http://help.upgradelx.com/en/articles/15880846-configure-a-moodle-integration">Configure a Moodle integration</a> — for admins connecting Moodle to UpGrade LX
- <a href="http://help.upgradelx.com/en/articles/15880848-upgrade-the-moodle-plugin">Upgrade the Moodle plugin</a> — Moodle profile link requires plugin v1.12+

What to do when Sign in with Microsoft or Google says your account is not linked, and how to connect those sign-in methods in UpGrade LX.

Create a custom design with text, images, and links

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Sign in with Microsoft or Google when your account is not connected

Sign in with Microsoft or Google when your account is not connected

Why this happens

What to do

Tips

Still stuck?

Related articles